Shipping Policy

1. Introduction

At DanMoof Bike Services, we are committed to delivering your orders efficiently and securely. This Shipping Policy outlines our delivery options, processing times, and what you can expect when shopping with us. By placing an order, you agree to the terms outlined in this policy.

2. Shipping Options and Costs

We currently offer the following delivery options within the UK:

2.1 Standard Delivery

• Estimated delivery: 2–4 business days.

• Cost: £4.99 for orders under £50.

• Free for orders over £50.

2.2 Express Delivery

• Estimated delivery: Next business day (for orders placed before 12 PM).

• Cost: £9.99.

2.3 In-Store Pickup

• Free in-store pickup is available at our location: 492 Caledonian Road, N7 9RP, London.

• Orders will be ready for collection within 24 hours. You will receive an email or SMS confirmation when your order is ready.

3. International Shipping

Our website is designed for UK-based orders. If you require international shipping, please contact us at shop@danmoofbikeservices.com, and we will arrange the best possible shipping method based on your location and needs.

4. Order Processing Times

• Orders are processed Monday to Friday, excluding public holidays.

• Orders placed before 12 PM will be processed the same day. Orders placed after 12 PM or on weekends will begin processing the next business day.

• You will receive a confirmation email with your order details and a tracking number once your order has been dispatched.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery through our courier partner’s website.

6. Delivery Delays and Issues

We strive to deliver all orders within the estimated timeframes. However, delays may occur due to unforeseen circumstances such as weather, strikes, or high demand. If your order has not arrived within the expected timeframe, please:

• Check the tracking information provided.

• Contact us at shop@danmoofbikeservices.com for further assistance.

7. Damaged, Lost, or Incorrect Items

7.1 Reporting Damages:

If your order arrives damaged, please email us at shop@danmoofbikeservices.com within 7 days of receipt. Include the following information:

• Order number.

• Photos of the damaged item(s) and packaging.

We will assess the issue and work with you to resolve it promptly, either through a replacement or refund.

7.2 Lost Parcels:

If your parcel is marked as delivered but you cannot locate it, please:

• Check with neighbours or anyone who may have accepted the delivery on your behalf.

• Contact us for assistance if the parcel remains missing.

7.3 Incorrect Items:

If you receive an incorrect item, contact us within 7 days. We will arrange for a return and dispatch the correct item at no additional cost.

8. Refunds for Shipping Costs

Shipping costs are non-refundable unless:

• An order is cancelled before it has been dispatched.

• The issue arises due to an error on our part (e.g., incorrect item sent).

9. Sustainability

We are committed to minimizing our environmental impact. Wherever possible, we use recyclable packaging materials and partner with couriers who prioritize eco-friendly delivery options.

10. Contact Us

For questions or concerns regarding our Shipping Policy, please contact us:

• Email: shop@danmoofbikeservices.com

• Address: 492 Caledonian Road, N7 9RP, London
  

Last Updated: 01.02. 2025